Complete Toolkit for Building Customer-Centric Products

Everything you'll ever need from capturing feedback, to organizing, prioritizing, and following through with your customers. All in one app.

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CUSTOMER PORTAL

Your product’s new idea breeding ground

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Customer Portal

Fully managed customer portal to bring your product ideation, roadmap & releases together. Close the feedback loop in one place.

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Authentication

Rapidr comes with a zero config built-in authentication system. We identify users leaving feedback for you.

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Branding

Keep your design consistent by choosing your brand color, header image, and a brand logo.

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Custom Domain

Setup Rapidr to run on your domain effortlessly. We provision and manage SSL for you too.

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Single Sign On (SSO)

Seamlessly authenticate & identify your customers and know precisely who contributes to your feedback board.

BOARDS

Collect and analyze feedback effortlessly

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Feedback boards

Create unlimited boards to collect ideas, feature requests, integration requests, bug reports, documentation requests, or just about anything.

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Vote

Allow your customers to vote on ideas, requests, and feedback.

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Vote on Behalf

Empower your customer-facing team to track feedback on behalf of your customers.

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Custom Statuses

Create custom statuses for each feedback board.

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Private Boards

Empower your teammates or selected users to contribute internal feedback privately without the back and forth.

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Access Controls

Decide who gets to perform specific actions on the feedback board.

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Embed as WidgetComing Soon

Capture feedback by embedding a feedback board in your app.

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Tags

Filter, organize, and surface feedback.

DISCUSS

Have a conversation without the back-and-forth

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Comments

Discuss ideas with your users without losing the context.

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Confidential Comments

Talk privately with your teammates in the same thread.

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Mentions

Loop in your users or your teammates by directing a message at them. We notify them by email for you.

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Invite Teammates

Collaborate better by bringing your entire team on Rapidr.

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Markdown

Style your text like rich text with Markdown syntax.

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Admin Badge

Admin Badge helps users identify admins in a comment thread.

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Email Notifications

Users get notified of new comments, replies, or mentions.

ROADMAP

Align everyone around the product roadmap

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Now-Next-Later Roadmap

Instil trust amongst your customers by showing what's being worked on and what's coming next.

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Consolidated View

See all your Boards together in a single consolidated roadmap view.

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Embed as WidgetComing Soon

Embed the product roadmap as a widget inside your app.

CHANGELOG

Announce your product releases to all stakeholders

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Release Notes

Announce your product releases to everyone.

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Embed as Widget

Show off what's new with prebuild widgets. Setup only takes a minute.

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Rich text editor + Markdown

Write elegantly with rich text, and transform text with Markdown quick actions.

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Custom categories

One size doesn't fit all which is why you can fully customize categories for changelogs.

Integrates with the tools you already use

Our turnkey integrations allow you to connect with your favorite apps in a few clicks.

SUCCESS & SUPPORT

Your success is our responsibility

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Help Center

Search through our extensive guides on how to use a feature by following step-by-step guides, articles and video tutorials.

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Priority Support

Ask a question and get it answered within 6 to 24 business hours.

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