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TRUSTED BY COMPANIES BUILDING CUSTOMER-CENTRIC PRODUCTS
See what our customers are saying...
Rapidr lets us democratize the prioritization process of feature requests in a transparent and easy-to-understand manner. Huge win! Every week, product owners get together and sort the list by number of votes, and deals with the top requests. Rapidr kind of prioritizes our inbox, and lets us communicate our decisions transparently.
Helge Valvik
Product Owner, Amedia
Product Owner, Amedia
Best part of using Rapidr is that it involves our customers so they read/vote on ideas and comment which really brings a ton of value towards knowing what needs to be built next.
Andrew Fiebert
CEO, Lasso
CEO, Lasso
Rapidr is like how I think user feedback should work. It's sooo good.
AJ Keller
Co-founder, Neurosity
Co-founder, Neurosity
Rapidr is everything we need to prioritize our product roadmap based on feedback from users. Cherry on top is the ability to see what's in development and what's shipped.
Daniel Wolken
Co-founder, DailyRemote
Co-founder, DailyRemote
Answers to some questions you may have
If I don’t like Rapidr, can I request a refund?
We’d hate to see you go, but we totally understand that sometimes things just don’t work out.
No matter which plan you’re on, if you realize Rapidr isn’t the right fit for you we can give you a refund as long as you’re within the first 30 days of the date you signed up for your account.
Our team will cancel your account and send that refund along immediately (but it will take 3-5 days to show up on your credit or debit card account).
Do you offer special rates for nonprofits?
We offer a 30% discount to all registered nonprofit organizations. All we need to see is your official documentation, such as a copy of your 501(c)(3), or your country’s equivalent, to support your nonprofit status.
What happens when I have to upgrade or downgrade my plan?
You can easily switch between the plans at any time. We'll prorate the amount we've charged you in the current billing cycle. To change your plan, drop us a line at support@rapidr.io
What type of payment methods do you accept?
We accept credit cards from all major vendors, including American Express, Visa, Mastercard, Discover, Diners. We also support invoicing for our enterprise plans and large organizations on annual plans.
What is the difference between a user and a team member?
A user is your customer who has voted, commented, or left feedback on your customer portal. Whereas, a team member is your teammate who have been invited to your organization's Rapidr account.
Is it hard to switch to Rapidr if I already have feedback somewhere else?
Not at all! Plus, if you’re on our Business Plan, Rapidr provides free migrations to help you switch from other feedback tools. We’ll migrate your feedback, votes, comments, tags, etc. in 4-6 business days.