Customer Service

What is Customer Service?

Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions depends on employees "who can adjust themselves to the guest's personality." Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing.

Customer service metrics that companies follow include:

  • First response time,
  • Average response time,
  • Total handle time,
  • Customer satisfaction score (CSAT)

What are the three most important things in Customer Service?

  • Communication skills
  • Product knowledge
  • Problem-solving skills

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