Impact Score

What is Impact Score?

The user impact score is an auto-calculated score that helps product managers resurface the highly requested feature ideas.

It represents the number of people who've requested a feature, weighted by how important it is to them. Intercom developed a scoring system for estimating a project’s impact score:

3 = massive impact 2 = high impact 1 = medium impact .5 = low impact .25 = minimal impact

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Rapidr helps SaaS companies understand what customers need through feedback, prioritize what to build next, inform the roadmap, and notify customers on product releases

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