Top 10 Google Forms Alternatives and Competitors For Customer Feedback

In today's digital age, collecting customer feedback is crucial for businesses aiming to improve their products and services. While Google Forms has long been a popular choice for gathering insights, it may not always meet every organization's unique needs.

Whether you're looking for advanced features, better customization options, or enhanced data analytics, there are numerous alternatives to consider. In this blog, we'll explore the top 10 Google Forms alternatives and competitors that can help you capture valuable customer feedback more effectively. From user-friendly interfaces to powerful integrations, these tools offer a range of functionalities to suit various business requirements.

Top 10 Google Forms Alternatives and Competitors For Customer Feedback

1. Rapidr

Rapidr is an enterprise feedback management software and feature tracking tool that helps manage the entire feedback lifecycle, from capturing feature requests to prioritizing features, informing product roadmap, and sharing product updates with changelog.

Rapidr allows you to capture and track all user feedback and organize and analyze them under one roof in a centralized location. Then, inform your roadmap with the most critical feedback and notify users of what's new with release notes.

Rapidr Pricing: Starts at $49/month.

Use case: Best for feature request tracking, idea management, feature voting, roadmapping, and product changelog.

Features of Rapidr

• Rapidr is an end-to-end enterprise feedback management solution, so you don't have to glue multiple apps together. With it, you get a customer feedback management tool, feature request collection software, road mapping software, and release notes software.
• Rapidr is one of the most modern and cost-effective solutions that offer excellent value for money stacked against the other enterprise options on this list. Rapidr's pricing is based on the weight you derive from the software instead of per-seat pricing.
• Rapidr supports major integrations such as HubSpot, Jira, Intercom, Slack, SAML SSO, etc., and many more at the time of writing to collect and manage customer feedback.
• Rapidr can be fully white-labeled on high-end plans. White-labeling removes the "Powered by Rapidr" link from your feedback portal and emails, which means no visible branding from Rapidr.
• Rapidr is relatively new in the market, and many features are still being built and tracked on their public feedback board. But with features rivaling other options at a much lower price and in the hands of trusted people, it's an excellent option for anyone looking for a lean, simple, and clean customer feedback management tool.

2. Typeform

Typeform is a survey software solution for handling customer feedback management processes. It allows the creation of intuitive forms, surveys, and questionnaires.

Typeform supports the survey design process with a wide range of templates. Surveys can be built for business-centric purposes, such as lead generation. Typeform allows aggregating and effectively prioritizing feedback at one centralized place like Rapidr.

Typeform Pricing: Starts at $35/month.

Features of Typeform

• Typeform is handy when embedding additional elements such as videos and images, and the interactive, one-question-at-a-time format of the survey experience has many fans.
• It offers unlimited feedback questions and answers, many themes, a user-friendly interface, and survey analytics, and integrates with various business tools.
• It includes pre-built templates, an interactive editor, and built-in photo & video libraries.

3. SurveyMonkey

SurveyMonkey is an all-in-one survey tool that helps run customer satisfaction surveys(CSAT) and NPS to get product feedback and ask customer feedback questions to users. It also supports employee engagement surveys to understand employee satisfaction within the company.

SurveyMonkey Pricing: Starting from $25/month

Features of SurveyMonkey

• It is user-friendly and has an easy-to-use interface for creating and sending feedback surveys.
• It provides a wide range of survey customization options, like the ability to collect data from many respondents, integrate with other tools, etc.
• SurveyMonkey offers advanced reporting and data analysis capabilities as well.
• Limited customization options for some of the survey templates. It also does not provide public product roadmaps and changelog functionality like Rapidr.
• Higher pricing for advanced features, such as skip logic and data export, doesn't support different types of customer feedback.

4. Jotform

Jotform's form builder makes it easy to create and publish online forms from any device. It can be used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Jotform Pricing: Jotform offers a free plan, and a paid plan starts at $29/month.

Features of Jotform

• Managing and organizing the incoming data is a breeze with JotForm. It provides robust data management features to access, review, and export information.
• JotForm integrates with other tools, including project management and CRM software.
• Its interface makes it easy to submit information seamlessly. The form builder is straightforward, allowing users to create custom forms tailored to specific needs.
• With Jotform PDF Editor, collected data can be turned into PDFs, but the tools have some limitations regarding form and view.

5. Qualtrics

Qualtrics is an online product survey and feedback questionnaire tool offering many question types and templates. Qualtrics helps understand customers at every meaningful moment and take actions that deliver breakthrough experiences with feedback surveys.

Qualtrics Pricing: Custom Pricing

Features of Qualtrics

• It supports pre-built survey templates with several question types for designing surveys.
• Supports predictive analysis, reporting, and crosstab functionality.
• It is helpful for customer satisfaction surveys, event feedback, pricing research, and brand awareness.
• They don't support feature voting for teams/customers.

6. Zonka Feedback

Zonka Feedback is a multichannel survey & feedback software to transform helps the way you manage employee & customer experience. It allows for measuring the right CX metrics & conducts surveys across multiple channels.

Zonka Feedback Pricing: Starting at $29 per month

Features of Zonka Feedback

• The tool has robust features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping and survey logic.
• It provides excellent analytics and reports right out of the box.
• It supports a lot of templates that are very well-prepared for NPS, CSAT, and feedback surveys.
• It doesn't provide integrated translation and work in other languages ​​besides English.
• Setup is easy but a little tedious, and the UX needs a little modernization.

7. ClickUp

ClickUp provides powerful task management tools, including prioritization, assignment, and scheduling. It allows teams to collaborate in real time and offers a range of reporting options to help teams track their progress, measure performance, and identify areas for improvement.

ClickUp Pricing: Offers a free plan with limited features and paid methods to start at $7/seat/month.

Features of ClickUp

• It is easier to set up, provides reporting options, and allows real-time collaboration.
• It is mainly a task management tool and not a feedback forum software.
• Lack of essential features to track quantitative feedback.

8. SurveySparrow

SurveySparrow is a customer and employee experience management tool that offers NPS surveys, offline and chat surveys and classic online feedback forms. It supports conversational UI that lets your surveys deliver a chat-like experience.

SurveySparrow Pricing: The business plan starts at $99/mo.

Features of SurveySparrow

• SurveySparrow offers online and offline survey options that allow businesses to collect customer feedback from anywhere without being online.
• It also provides 360° Surveys, NPS, and CSAT surveys to refine customer sentiments, pulse, and employee experiences.
• SurveySparrow has limited analytics and reporting features and functionality to analyze and manage customer feedback like other tools.
• Users claim that the tool gets very expensive quickly compared to other feedback software and forms.

9. ProProfs Survey Maker

ProProfs Survey Maker is survey software that helps create personalized feedback surveys through professionally designed themes. You can use a pre-made survey or create a customized survey to gather data that lets you easily measure customer loyalty and satisfaction levels.

ProProfs Survey Maker Pricing: It has a free plan, and the premium plans start at $0.10/response/month.

Features of ProProfs Survey Maker

• The tool provides an inbuilt library of templates and questions for every situation and supports integration with third-party tools like Salesforce and WordPress.
• It offers real-time reports and supports options to create NPS, in-app, and pop-up surveys.
• Feedback surveys can be customized with colors, logos, themes, graphics, and images.
• The software still lacks clear instructions for creating surveys and only supports multilingual in the premium version.

10. Qualaroo

Qualaroo is a survey feedback platform that helps researchers gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties, and responses.

Qualaroo Pricing: Starts at $100 per month.

Features of Qualaroo

• The platform provides a proprietary insight capture tool that helps you ask the right questions at the right time. Thus, whenever you want to collect customer feedback, you don’t have to create in-app, link, or web surveys from scratch.
• It also allows personalization by adding skip logic and templates to create surveys and open-ended feedback questions to gather free-form feedback.
• This is your best bet if you are looking for an advanced survey tool. Still, a customer feedback management tool requires collecting, prioritizing, and managing feedback under one roof to close the feedback loop, and Qualroo doesn't have the necessary features to do that.
• It is expensive compared to other feedback management alternatives.

Verdict: Rapidr is the Best Google Forms Alternative

For growing product teams, you must decide on a tool to make your customer feedback management process a piece of the cake. Everything should go hand-in-hand, from collecting, analyzing, prioritizing, and releasing software.

Each solution presented here is unique and has a different feature set, catering to varying use cases. As an affordable alternative to Google Forms explicitly designed for customer feedback, you can't go wrong with it.

We recommend Rapidr as the best Google Forms alternative. It has a modern design and a tight-nit feature set that stacks fairly well against Google Forms. Rapidr also offers a clean user experience and cost-effective pricing plans.