Collecting customer feedback is tied to the success of your company. According to a Deloitte report, customer-centric business models are 60% more profitable. There are some pretty easy mistakes to avoid when giving customers a chance to provide you with feedback. If you aren't careful, chances are you'll fail to

See how successful SaaS companies use feedback to their advantage with customer feedback examples.

Most SaaS companies launch a great product and focus their energy on encouraging users to sign up for a free trial. However, just 25% of them get converted into paying customers. Let's face it, with multiple alternatives available in the market, convincing more people to sign up for the product

The SaaS market is rapidly expanding. As a result, SaaS businesses are in a constant race for survival: how to increase customer lifetime value (CLV), get more customers, and reduce churn rate. While many companies focus on driving new leads, they forget one of the most important tools invented — a

Once you understand that collecting feedback is essential, the question turns to what kind of feedback you should collect. Most product teams measure quantitative feedback because it’s much easier to execute and track. But what about the non-concrete part of customer feedback? Not everything can be put against a

Companies send out long survey forms with endless questions to measure customer satisfaction. This brings a counterproductive result — customers are exhausted, and team members find it difficult to process the results. What if you could start by asking one simple question? You can lay the foundations of customer loyalty and

Every SaaS company has customers requesting features you don't have in our product. Acknowledging customer feedback received is great, but implementing and prioritising it is a different story. Saying no to these requests is difficult because it can be seen as a rejection of the customer's feedback. Many companies are

Best Practices For Collecting Internal Product Feedback From Customer-Facing Teams such as Sales, Customer Success, Support, Product Operations and more.

Companies that have seen positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to Gartner, Inc. Feedback widgets help companies know how satisfied their customers are, improving customer experience and resulting in positive revenue. Feedback widgets are a great way to get real-time feedback from your

Customer feedback should be a core part of any SaaS marketing strategy. Regular product improvements and understanding customers’ changing preferences are two standard processes successful SaaS companies follow. Product strategy and development should be based on customer feedback. Let’s look at how you can strategically leverage SaaS customer feedback