Top 15 Canny.io Alternatives & Competitors For Customer Feedback Management

Rapidr

Last updated on 17 Sep 2024 • 13 min read

An ideal Canny.io alternative should help you collect, prioritize, and manage user feedback, share product roadmap, and announce updates via changelog, all with cost-effective pricing plans.

However, Canny might not be the best choice for every product team. So, if you are looking for a modern Canny alternative, look no further because we've compiled a list of the top Canny alternatives with their features and pricing to help you choose one.

15 Best Canny.io Alternatives For Product Managers

Rapidr
UserVoice
Productboard
Roadmunk
Aha
Nolt
Sleekplan
Upvoty
Savio
FeatureUpvote
Pendo
Hellonext
Mopinion
Qualaroo
Usersnap

But first, let's see the features of Canny.io as a user feedback tool.

What is Canny.io?

Canny.io is a user feedback management solution that helps companies collect, prioritize, and track customer feedback. Identify which customers want which features to help your team make robust product decisions.

Canny.io Pricing

Growth plan is $400/mo, billed monthly.

What is Canny.io Used For?

Best for feature request tracking and roadmapping.

Does Canny.io offer free plans?

Yes. Canny offers a free plan.

Does Canny.io have a free trial?

Yes. Canny offers a free trial of 14 days.

Features of Canny.io

Canny is a feedback forum software that helps you capture customer feedback, prioritize it, and make better product decisions. Since it's a feedback system, your customers can see other people's suggestions and help each other before the team can get involved.
They allow users to submit feedback, vote on them, and comment on particular feedback. It supports companies trying to implement a suggestion box or open forum for ideas from all areas of the organization.
Making product roadmaps public allows companies to engage and interact with their users transparently, which helps build customer loyalty.

Why look for a Canny.io Alternative for Customer Feedback Management?

An ideal Canny.io alternative should have all of the features of Canny.io and additional features that users may find helpful. Some possible features that an excellent Canny.io alternative should include are:

Better UX: A feedback portal that is lightweight and easy to use with a smooth user experience.
Custom branding: The ability to customize the appearance of the feedback portal with a company's branding, including logos, colors, and fonts, and remove visible branding.
Reasonable pricing: A cost-effective customer feedback solution that fits your budget with all the essential features. Try Rapidr.
Integration with other tools: The ability to integrate with various other devices and platforms, such as project management and collaboration.
Collaboration and communication features: Features allow team members to collaborate and communicate with one another, such as discussion via comments and assigning tasks and responsibilities to specific team members.
Customizable workflow: The ability to create and customize a workflow that fits the needs of the user's specific product and team.

Top 12 Canny.io Alternatives & Competitors for Product Feedback Management

1. Rapidr

Rapidr helps product teams understand what customers need by tracking feature requests and ideas, analyzing & prioritizing what to build next, creating a roadmap backed by customer insights, and communicating new features with release notes.

Understanding customers begins by collecting their feedback in a centralized app. Rapidr helps you capture product ideas, requests, and feedback from colleagues and customers with their customer portal and in-app widget.

Next, for analyzing and prioritizing the roadmap based on customer insights, Rapidr helps you slice and dice feedback by customer attributes and sorting by votes.

Lastly, inform your roadmap with the most critical feedback, and let your customers know what's new with release notes.

Rapidr Pricing: Starting from $49/month.

Use Case: Best for product feedback, roadmapping, and feature request tracking.

Features of Rapidr

Rapidr is an end-to-end feedback solution, so you don't have to glue multiple apps together. You get feedback collection, roadmapping, and release notes software with it.
Rapidr is one of the most affordable and cost-effective solutions that offer excellent value for money stacked against the other enterprise options on this list. Rapidr's pricing is based on the weight you derive from the software instead of per-seat pricing.
Rapidr's hosted feedback portal is lightweight, easy to use, and customizable, fitting perfectly with your existing workflows and brand design.
Rapidr is built to support varying workflows and to match different product development terminology across companies.
Rapidr can be fully white-labeled on high-end plans. White-labeling removes the "Powered by Rapidr" link from your feedback portal and emails, which means no visible branding from Rapidr.
Rapidr is relatively new in the market, but they track feedback on their public feedback board. With features rivaling Canny.io at cost-effective pricing plans and in the hands of trusted people, it's an excellent option for anyone looking for a lean, simple, clean user feedback tool.

Read more: Compare Rapidr vs. Canny.

2. UserVoice

UserVoice was launched in 2008; the service is said to have many customers worldwide and caters to enterprise companies that want to gather customer feedback, process support requests, and increase customer satisfaction.

With UserVoice, companies can create feedback boards for customers to share their opinions with the company and rate various products or services.

UserVoice Pricing: UserVoice is enterprise software that starts at a whopping $799/user/month with an annual agreement billed quarterly.

Use Case: Best for product feedback management.

Features of UserVoice

It provides feedback software that gathers data from its customer base, analyzes it, and then presents it to them to make informed decisions about what should be improved or changed.
It creates a feedback loop by providing forum software enabled with roadmap functionality.
They have streamlined communication with customer-facing and product teams and keep all product feedback in one location to increase transparency.
They allow product teams to see how many customers requested a particular feature and its importance to their business goals. They allow segmentation and create cohorts for different types of users.
The app was built in 2008, and the user interface shows. It's hard to navigate and has a steep learning curve.
Time-consuming and complicated onboarding requires much learning to understand the functionality.

3. Productboard

Productboard is a project management tool that helps product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap. It consolidates customer feedback into a product roadmap.

Productboard Pricing: Starts at $20/month per teammate.

Use Case: Best for project management and roadmapping.

Features of Productboard

Productboard is a project management tool that combines a user feedback voting board and inbox with feature prioritization frameworks and roadmaps.
Key features include collecting product feedback from email, prioritizing features with a set of frameworks, various product roadmap templates, etc.
Productboard feels like an overly complex project management tool, much less a feature-tracking tool. No doubt, it's excellent, consisting of all the customizations, but configuring the right setting for managing user feedback feels like a chore.
It is expensive. At the time of writing, prices start from $20 a month for one admin and five contributors with limited admin rights and restricted features compared to other feedback management tools.

4. Roadmunk

Roadmunk is a web-based product management platform that helps product managers plan and build customer-driven roadmaps across all organizations and industries. Roadmunk is an end-to-end management tool that creates customer-driven product roadmaps.

Pricing: Starts at $19/ user /month.

Use case: Best for product roadmapping.

Features of Roadmunk

The UI seems very clean and makes it easy for collaborators to look at the swim lanes or complete picture and know what they're looking at. This product perfectly shows complex timelines with multiple swimlanes, owners, and dependencies.
The user experience and onboarding are brilliant, as quoted by its customers. This is simply the best planning software for small-to-medium technology companies.
If you are looking for a product roadmap tool that provides excellent visuals but is limited in scope and does not require collaboration from several contributors, Roadmunk could do an adequate job for you.
Customers quote the tool to be expensive for small teams. Customers indicate the software is unclear on how you share and export your roadmap appropriately.
The product does not scale well when multiple users collaborate on the exact roadmap.

5. Aha

Aha, claims to be one of the best road mapping software. It allows us to set strategy and KPIs, crowdsource, and manage ideas and features with a Kanban board and Gantt charts. Aha empowers product managers to understand the why, when, and what of products and create product portfolios with schedules, goals, release strategies, etc.

Aha Pricing: Starting from $59/m per user

Use Case: Best for product roadmapping.

Features of Aha

Aha provides all product management facilities in one tool: requirement gathering, epic and user story breakdown, roadmap, backlog management, etc.
Aha can be a sophisticated tool that's very flexible and configurable, so it requires a little while to get fluent with everything.
Aha is focused on high-level strategic planning instead of a detailed project and task planning to achieve strategy and roadmap features with multiple customizable reports.
Roadmaps work way better as a roadmapping tool than Aha ideas used for idea management. It is excellent for creating Kanban boards and Gantt charts.
Aha is a roadmap tool first and a feedback tool second. As a result, configuring it feels like a chore.
They have per-seat pricing, so you'd need to pay for each teammate you bring to the platform. They offer scaled plans to larger businesses and provide multiple product managers access.

6. Nolt

Nolt is a collaborative platform for customer feedback without outdated spreadsheets, cluttered documents, or Trello boards. Businesses can engage their customers, gain insights into users' requirements, and create a roadmap in a few clicks.

Nolt Pricing: Starting from $39/monthly

Use case: Best for user feedback and feature request tracking for small teams.

Features of Nolt

Nolt is simple, intuitive, and fast to set up.
Customers praised its customer support teams as extremely helpful, friendly, and quick to respond to any questions.
It allows for validating ideas, ideating new features, and connecting with users super easy and organized.
Nolt is easy to start using, but it doesn't support all the features other competitors support in the long term. So, if you're an advanced user or a large team, you may quickly outgrow it.
It doesn't offer a changelog feature compared to other feedback tools and doesn't support Intercom integration.

7. Sleekplan

Sleekplan helps companies cover the whole feedback loop, from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

Sleekplan Pricing: Starting from $15/month

Use Case: Best for idea management.

Features of Sleekplan

Easy to manage, clean interface, and work logic on the app.
The tool also enables two-way interaction via the roadmap and product changelog feature, which allows us to keep users in the loop.
Customers praise its ability to integrate feedback into ongoing product design and clean interface.
Doesn't support customizations such as color options, hiding functionality, or custom header/footer.

8. Upvoty

Upvoty is a user feedback tool with feature voting, product roadmap, and changelog to make better product decisions and inform your customers.

Upvoty Pricing: Starting from $15/month for 3 team members and 1 feedback board

Use Case: Best for feature voting.

Features of Upvoty

It helps gather all your feedback in one place.
Supports public feature voting pages and essential product roadmaps with a decent user interface and basic capabilities.
The UI and UX seem cumbersome with many existing bugs, and unintuitive.
As reported by its customers, the product feels slow, and the support is not great.

9. Savio

Savio helps track feature requests to drive expansion and retention revenue. Centralize feature requests in one place with no workflow disruption. Track feature requests from Intercom, Slack, and more.

Savio Pricing: Starts at $49/month for up to 3 teammates

Use Cases: Best for feature voting.

Features of Savio

It provides a public voting board and supports integrations, including Intercom, Slack, etc.
Savio helps effortlessly centralize feedback and use it to make better products.
It doesn't support voting boards and product roadmaps like Rapidr.

10. FeatureUpvote

Build your public product roadmap by allowing your customers to suggest and upvote features they want to see in your product. Let customers suggest and upvote improvements and new features.

Pricing: Starting from $79/month/board

Use case: Best for feature voting.

Features of FeatureUpvote

Affordable and easy to set up. Feature suggestions can be voted on with just one click and no registration.
Boards are available in 10+ languages.
Does not provide a changelog, unlike other competitors.
Does not support unlimited feedback boards like Rapidr.

11. Pendo

Pendo is an easy-to-use product analytics tool that provides insights into customer behaviors. Pendo Feedback helps collect customer requests directly in your application without interrupting the product experience. Internal teams can also create requests on behalf of customers and submit their internal product feedback. It’s a comprehensive solution for user onboarding, analytics, and in-app user feedback.

Pricing: Get a quote. Users suggest that their lower-tier prices start at around $12,000~ a year.

Features of Pendo:

Pendo is a product analytics tool that tracks users' activity to understand how users use the product and helps product managers make important product decisions, track feature adoption, and monitor user behavior.
Pendo makes it easy to track product KPIs, track usage across the platform, and assign users to different groups to track segment usage over time.
Pendo feedback helps create a direct line between users and the product team to simplify feedback aggregation with feedback widgets on your website.
Pendo is expensive compared to its alternatives.

12. Hellonext

Hellonext is a feature request tracking tool built for SaaS teams to organize customer feedback into a product roadmap.

Pricing

Starts at $15/month for a single person with one feedback board.

Use Cases

Best for feature request tracking and feature voting.

Features of Hellonext

Capture & organize feedback, allow users to vote on features, and publish your Roadmap.
It helps understand what customers want and build that, increasing revenue and keeping the operation cost low.

13. Qualaroo

Qualaroo is a survey feedback platform that helps to gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties, and responses.

Pricing: Starts at $100 per month.

Use Case: Website and UX feedback and online surveys

Features of Qualaroo

The platform provides a proprietary insight or bug-capture tool that helps you ask the right questions at the right time.
Qualaroo helps users engage with customers based on their actions on the website and segments customers similarly to Rapidr.
It also allows personalization by adding skip logic and templates to create surveys and open-ended questions to gather free-form feedback.
If you are looking for an advanced survey tool, this is your best bet, but a customer feedback management tool requires the collection, prioritization, and management of feedback all under one roof to close the feedback loop, and Qualaroo doesn't have the necessary features to do that.
It is expensive compared to its alternatives.

14. Mopinion

Mopinion empowers its users to create customizable online feedback forms, including various CX metrics such as NPS, CES, and CSAT, and trigger them based on rules such as mouse movement, exit intent, etc.

It also includes visualization in customizable dashboards and text analysis and labels. Users can use proactive alerts and role-based views to act upon feedback.

Pricing: Starting at $229/month.

Use Case: User feedback forms, NPS, and CSAT forms.

Features of Mopinion

It allows you to create, design, and configure feedback forms and embed them directly into the site.
It also offers reporting, analytics, and sentiment analysis to gauge customer sentiment.
Mopinion also helps you collect and organize customer feedback across multiple channels, including in-app feedback.
It also supports customer segmentation to target selected customer demographics like Rapidr but doesn't support feature request voting boards like Rapidr.
Being expensive, it is unsuitable for startups and small businesses compared to its alternatives.

15. Usersnap

Usersnap is a feedback and bug tracking tool that allows screenshots of the current browser content to communicate effectively about issues and share feedback between developers, customers, and everyone involved. Usersnap is a visual feedback platform that helps measure user experience.

Pricing: Starts at $69/month.

Use Cases: Best for customer feedback and surveys.

Features of Usersnap

Usersnap is easy to set up and quickly collects bugs and feature requests. As its users mentioned, submitting feedback - text, screenshots, and video is super easy.
Usersnap is more of a bug-tracking and issue-management tool than a feature request-tracking software.
It provides powerful on-screen annotation functionality, ease of labeling and delegating tasks to users, recording for debugging, and browser details in submission while creating feedback.
It integrates seamlessly with all primary project management tools and works well with teams.

Verdict: Rapidr is the #1 Canny.io Alternative

As a product manager, you need to decide on a tool to make your user feedback management process easy, help you make the most of user insights, maintain a product roadmap, and involve customers in the product development cycle.

Each solution presented here is unique and has a different feature set, which caters to varying use cases that you can't go wrong as great alternatives to Canny.

We recommend Rapidr as the best Canny.io alternative, which comes with a modern design, tightly nit feature set, clean user experience, and affordable pricing plans starting from $49/mo. In addition, Rapidr offers a free 14-day trial. Sign up here.

FAQs

1. What are the top Canny alternatives for product management?

Top 15 Canny.io Alternatives and Competitors are Rapidr, UserVoice, Productboard, Roadmunk, Aha, Nolt, Sleekplan, Upvoty, Savio, FeatureUpvote, Pendo, HelloNext, Qualaroo, Mopinion, Usersnap.

2. Who is the #1 Canny alternative?

Rapidr is the #1 Canny.io alternative, with a modern design, tightly nit feature set, clean user experience, and affordable plans.

3. How does Canny compare to Rapidr?

Rapidr is an easy-to-use and affordable customer feedback management tool that helps product managers complete the user feedback lifecycle, compared to Canny. Rapidr is an end-to-end feedback solution, so you don't have to glue multiple apps together. You get feedback collection, roadmapping, and release notes software with it. Get started now.