10 Best Canny.io Alternatives & Competitors in 2022 (With Features & Pricing)

10 Best Canny.io Alternatives & Competitors in 2022 (With Features & Pricing)

An ideal Canny.io alternative should help you collect, prioritize and manage user feedback and share product roadmap and announce updates via changelog, all at an affordable price.

User feedback is a vital asset for a company. It helps them understand their customers and provide better products and services. The main goal of user feedback is to create a more personal experience for users.

However, Canny might not be the best choice for every product team; with the cluttered user experience, no way to remove visible branding and pricing focused on enterprise software companies is a deal-breaker.

So, if you are looking for an affordable and modern Canny alternative,  look no further because we've compiled a list of top 10 Canny alternatives with their pros and cons and pricing to help you choose one.

10 Best Canny.io Alternatives in 2022

  1. Rapidr
  2. Trello
  3. UserVoice
  4. Productboard
  5. Prodpad
  6. Aha
  7. Nolt
  8. Sleekplan
  9. Convas
  10. FeatureUpvote

But first, let's see the pros and cons of using Canny.io as a user feedback tool.

What is Canny.io?

Canny.io is a user feedback management solution that helps companies collect, prioritize, and track customer feedback. Identify which customers want which features to help your team make robust product decisions.

Canny

Canny.io Pricing

Starts at $400/month (Canny's too expensive)

What is Canny.io Used For?

Best for feature request management, and roadmapping.

Does Canny.io offer free plans?

Yes. Canny does offer a free plan for users, but with very limited features.

Does Canny.io have a free trial?

Yes. Canny offers a free trial of 14-days.

Pros of Canny.io

  • Canny is a feedback forum software that helps you capture customer feedback, prioritize it, and make better product decisions.
  • Since it's a forum, your customers can see other people's suggestions and help each other before the team can get involved.
  • They are a  good fit for large enterprises and SaaS software companies.
  • Making product maps public in Canny allows companies to engage and interact with their users transparently, which helps build customer loyalty.

Cons of Canny.io

  • Pricing is focused mainly on more high-end companies, targeting enterprise companies. The available expensive plans make it costly for small and medium businesses and thus unusable.
  • The user interface feels cluttered in many places, making the experience complicated and clumsy.
  • Canny is stringent in many cases. They force you to use their fixed pre-set defaults in the feedback portal and roadmap even if it makes no sense.
  • Canny often doesn't listen to their customers' requests on their public portal, leaving feature requests hanging for a few years without a proper response.
  • When integrating with other tools other than Intercom & Slack, one has to be their default API.
  • Canny does not support the white-labeling of its services. You can't remove "powered by Canny" even in their high-end plans.

Rapidr: Never Build A Wrong Feature Again

Rapidr helps product teams understand what customers need by tracking feature requests and ideas, analyzing & prioritizing what to build next, creating a roadmap backed by customer insights, and communicating new features with release notes.

Understanding customers begin by collecting their feedback in a centralized app. Rapidr helps you capture product ideas, requests, and feedback from colleagues and customers with their customer portal and in-app widget.

Next, for analyzing and prioritizing the roadmap based on customer insights, Rapidr helps you slice and dice feedback by customer attributes and sorting by votes.

Lastly, inform your roadmap with the most critical feedback, and let your customers know what's new with release notes.

Rapidr: Canny Alternative #1

Rapidr Pricing: Starting from $19/month.

Use Case: Best for product feedback, roadmapping, and feature request tracking.

Pros of Rapidr

  • Rapidr is an end-to-end feedback solution, which means you don't have to glue together multiple apps yourself. With it, you get feedback collection software, roadmapping software, and release notes software.
  • Rapidr is one of the most affordable and cost-effective solutions that offer excellent value for money stacked against the other enterprise options on this list. Rapidr's pricing is based on the value you're deriving from the software instead of per-seat pricing.
  • Rapidr's hosted feedback portal is lightweight, easy to use, and customizable, fitting in perfectly with your existing workflows and brand design.
  • Rapidr is built to support varying workflows and to match different product development terminology across companies. It's built to be customizable from day one.
  • Rapidr can be fully white-labeled on high-end plans. White-labeling removes the "Powered by Rapidr" link from your feedback portal and emails, which means no visible branding from Rapidr.

Cons of Rapidr

  • At the time of writing, Rapidr has a few integrations such as Slack, and Intercom, and many are on the way. They track integrations on their public feedback board.
  • Rapidr is relatively new in the market, and many features are still being built. But with features rivaling Canny at a much lower price and in the hands of trusted people, it's an excellent option for anyone looking for a lean, simple, and clean user feedback alternative.

Trello: Helps teams move work forward

Trello is a collaboration and project management tool that provides a kanban style roadmap to arrange and manage project tasks. Your team could also create a public board where customers can log in, submit their own feedback as comments on existing cards and vote for their favorite features.

Trello: Canny Alternative #2

Trello Pricing: Free with limited features.

Use case: Best for project management, roadmapping, and to-do list.

Pros of Trello

  • Trello allows you to create closed boards with a limited group of members within the company and public boards that anyone can view, including your customers.
  • Basic functionality in Trello is available for free, which includes unlimited boards, cards, and users, but as for adding more team members, it charges per seat and extra charges for power-up features.
  • It has a perfectly built responsive design that works fine on a computer, mobile, or tablet, without any issue.

Cons of Trello

  • Trello is basically built for project management purposes, including a Kanban Board to keep track of todos and other tasks. However, when you try to manage customer feedback on a larger scale, you’ll be held back by its generic user interface and lack of extensibility.
  • Trello is free to start with, but once you start using advanced features or power-ups, the per-seat pricing won’t scale with your team, and it quickly becomes costly.
  • It is suitable for smaller projects. However, feedback tracking becomes complex with limited functionality as the user base, and the team grows.
  • Closing the user feedback loop becomes a tad harder in Trello as you can’t quickly contact customers for more feedback, and there are no notifications for any update on feature status.

UserVoice: Product feedback management software

UserVoice was launched in 2008; the service is said to have many customers worldwide (the actual number is unknown) and caters to enterprise companies that want to gather customer feedback, process support requests, and increase customer satisfaction.

With UserVoice, companies can create feedback boards for customers to share their opinions with the company and rate various products or services of the company.

UserVoice: Canny Alternative #3

UserVoice Pricing: Contact Sales

Use Case: Best for product feedback management.

Pros of UserVoice

  • It provides feedback software that gathers data from its customer base, analyzes it, and then presents it to them to make informed decisions about what should be improved or changed.
  • It creates a feedback loop by providing forum software enabled with roadmap functionality.
  • They have streamlined communication with customer-facing and product teams and keep all product feedback in one location to increase transparency.
  • They allow product teams to see how many customers requested a particular feature and its importance to their business goals. They allow segmentation and create cohorts for different types of users.

Cons of UserVoice

  • The app was built in 2008, and the user interface shows. Every simple task is made complicated by a half-thought and glued-together interface. It’s hard to navigate and has a steep learning curve.
  • It is bloated with features; one can easily get overwhelmed with the sheer amount of features wrapped in the bloated user interface that feels like an afterthought.
  • Other than not being a cheap option, you would have to talk to a salesperson even to sign up and give it a try it is not self-serve.
  • Time-consuming and complicated onboarding requires much learning to understand the functionality and complete the setup, even collecting user feedback.

Productboard: Customer-Centric Product Management Platform

Productboard is a project management tool that helps product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap. It consolidates feedback from customers into a prioritized roadmap that's based on data.

Productboard: : Canny Alternative #4

Productboard Pricing: Starts at $20/month per teammate.

Use Case: Best for project management, and roadmapping.

Pros of Productboard

  • Productboard is a project management tool that combines a user feedback voting board and inbox with prioritization methods and roadmaps.
  • Key features include collecting product feedback from email, prioritizing features with a set of frameworks, various product roadmap templates, etc.
  • Many integrations such as Slack, Zapier, and Salesforce are supported to manage projects and customer feedback.

Cons of Productboard

  • Productboard feels like an overly complex project management tool, much less of a feature tracking tool. No doubt, it's great consisting of all the customizations, but configuring the right setting for managing user feedback feels like a chore.
  • A complex interface with a complicated user experience, one where you would get lost configuring. It feels overly engineered, making it cumbersome.
  • As a user stated, "The primary method of capturing customer input (insights) does not link to the process of evaluating potential features in the features section, requiring this tracking to be performed manually. This limits the ability to tie development directly to user input".
  • It is expensive. At the time of writing, prices start from $20 a month for one admin, five contributors with limited admin rights and restricted features compared to other feedback management tools.

Looking for the best Canny.io alternative? Check out Rapidr.io. Sign up now.

ProdPad: Feedback management that ties actions to outcomes

ProdPad is a product feedback and road-mapping tool where product teams can share feedback about the product and upvote on features with a feature voting board. It helps create a neatly structured roadmap for multiple products with a timeline view that showcases the updated announcements of a particular product.

Prodpad: Canny Alternative #5

Prodpad Pricing: Starts at a whopping $1899 per month.

Usecase: Best for product feedback and roadmapping.

Pros of ProdPad

  • The tool seems to be easy to use and supports the ability to build roadmaps to communicate with both engineers & executives at the same place.
  • It also allows users to create multiple ideas and feedback that can be later used based on priorities. Users love the visualization charts inside the tool, which help teams prioritize projects better.
  • Its interface has a reasonably intuitive design that allows me to perform multiple tasks and activities relatively quickly.
  • ProdPad helps customers to visualize, collaborate and easily maintain their roadmaps, in one place, replacing spreadsheets.

Cons of ProdPad

  • Users complain that it's challenging to browse through all the feedback and feature ideas in the software using search and scanning through duplicates is also not consistent with product updates. Needs external tools to utilize the client feedback feature fully.
  • Customer support looks lacking in many senses; customers complain it is buggy making collected ideas disappear and re-appear out of the blue.
  • It's a little hard to navigate and feels clunky. ProdPad captures so many details, which are great but lacks proper help articles making it harder to set up and challenging to use.
  • Users complain of feeling slightly overwhelmed and lost and quoted it to be simple but noisy at the same time. ProdPad has a steep learning curve and can be overwhelming to handle for new users.
  • Their pricing model seems different as they don't charge per individual seat but on bundles of seats that work out to $50 per user.

Aha! Ideas: Crowdsource ideas

Aha claims to be one of the best road mapping software. It allows to set strategy and KPIs, crowdsource and manage ideas and manage features with a kanban board and Gantt charts. Aha empowers product managers to understand the why, when, and what of products and create product portfolios with schedules, goals, release strategies, etc.

Aha: Canny Alternative #6

Aha Pricing: Starting from $59/m per user

Use Case: Best for product roadmapping.

Pros of Aha

  • Aha provides all product management facilities in one tool: requirement gathering, epic and user story breakdown, roadmap, backlog management, etc.
  • Aha can be a sophisticated tool that's very flexible and configurable, so it requires a little while to get fluent with everything it may do and be aware of the best workflow patterns.
  • Aha is focused on high-level strategic planning instead of a detailed project and task planning to achieve strategy and roadmap features with multiple customizable reports.
  • Aha roadmaps work way better as a roadmapping tool than Aha ideas used for idea management. It is great for creating Kanban boards and Gantt charts.

Cons of Aha

  • Aha is a roadmap tool first, a feedback tool second. As a result, everything feels half-baked and complex, and configuring it feels like a chore.
  • The UI does not feel like it's enterprise-ready. The UI/UX is not very intuitive or up-to-date. Sometimes the color theme and related stuff do not align with an organization, sadly standing out.
  • One of their customers said, "The poorly designed UI is not intuitive and has users bouncing from page to page, screen to enter information. Users become easily frustrated and resort to using tools they feel more comfortable using."
  • They have per-seat pricing, so you'd need to pay for each teammate you bring to the platform. They offer scaled plans to larger businesses and provide multiple product managers access.

Nolt: Feedback Boards to love

Nolt is a cloud-based collaborative platform for customer feedback without outdated spreadsheets, cluttered documents, or Trello boards. Businesses can engage their customers, gain insights into users' requirements and create a roadmap in a few clicks.

Nolt: Canny Alternative #7

Nolt Pricing: Starting from $25/month/board

Use case: Best for user feedback for small teams.

Pros of Nolt

  • Nolt is simple, intuitive, and fast to set up.
  • One of the customers said, " The team at Nolt is extremely helpful, friendly, and fast to respond to any questions."
  • It allows to validate ideas, ideate new features, and connect with users in a super easy and organized way.

Cons of Nolt

  • Nolt is easy to start using, but it doesn't support all the features that other competitors support in the long term. So if you're an advanced user or large team, you may quickly outgrow it.
  • It doesn't offer a changelog feature as compared to other feedback tools and doesn't support Intercom integration.
  • One of the users quoted that "It could have a bit more of an intuitive UI to see/edit the user's subscription when signed in".

Looking for the best Canny.io alternative? Check out Rapidr.io. Sign up now.

Sleekplan: All-in-one Feedback Tool

Sleekplan helps companies to cover the whole feedback loop, from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

Sleekplan: Canny Alternative #8

Sleekplan Pricing: Starting from $15/month

Use Case: Best for idea management.

Pros of Sleekplan

  • Easy to manage, clean interface, and work logic on the app.
  • The tool also enables two-way interaction via the roadmap and changelog feature, which allows us to keep users in the loop.
  • Its customers say "The ability to integrate customer feedback into ongoing product design is a huge benefit to the business and the fact that it's easy to use with a clean interface is a bonus."

Cons of Sleekplan

  • Lengthy onboarding and hard to set up at first. It does take a while to get up and running because there are so many settings options.
  • It doesn't support customizations such as color options and hiding functionality, custom header/footer, and even an integrated chat option.
  • Some users complained that "Some parts are not as nice in usability: "Submit"-Button is on the top where nobody expects it, team management is not as easy as I would expect it, stuff like that."

Convas: Better Products. Happier Customers

Convas is a basic customer feedback tool. Gather & prioritize all your feedback in one place, understand your customers and build the right products.

Convas: Canny Alternative #9

Convas Pricing: Starting from $15/month

Use Case: Best for feedback collection.

Pros of Convas

  • It helps gather all your feedback in one place, understand your customers and build the right products.
  • Provides a feedback widget that allows users to provide feedback without leaving your site.
  • Supports anonymous voting as well.

Cons of Convas

  • The UI seems a bit clunky and the user experience is also not intuitive enough on the app.
  • The product feels old, buggy, and slow as reported by its customers.

Looking for the best Canny.io alternative? Check out Rapidr.io. Sign up now.

FeatureUpvote: Centralise your feedback

Build your product roadmap by allowing your customers to suggest and upvote features they want to see in your product. Let customers suggest and upvote improvements and new features.

FeatureUpvote: Canny Alternative #10

Pricing: Starting from $79/month/board

Usecase: Best for feature voting.

Pros of FeatureUpvote

  • Affordable and easy to set up. Feature suggestions can be voted with just one click and no registration.
  • Boards are available in 10+ languages.

Cons of FeatureUpvote

Verdict: Rapidr is the best Canny alternative in 2022

As a product manager, you need to decide on a tool that will make your user feedback management process a piece of cake, help you make the most out of those user insights, maintain a product roadmap, and involve customers in the product development cycle.

Each solution presented here is unique and has a different feature-set, which caters to varying use-cases that you can't go wrong as great alternatives to Canny. We recommend Rapidr as the preferred Canny alternative, which comes with a modern design, tightly nit feature set, clean user experience, and affordable plans. In addition, Rapidr offers a free 14-day trial. Sign up here.

10 Best Canny.io Alternatives & Competitors in 2022 (With Features & Pricing)
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