Top 7 UserVoice Alternatives & Competitors in 2022 (Ranked)

Top 7 UserVoice Alternatives & Competitors in 2022 (Ranked)

UserVoice is a product management and customer support tool that allows businesses and product teams to build a suggestions/ideas portal for their customers or users to submit feature ideas. They were the first to pioneer the notion of idea voting boards.

14 long years later it's not the only software that helps you let users vote on idea backlog.  Even though they've been in the industry for a while now, their software isn't defensible and not that unique. At least not worthy of the massive price tag it comes along with.

Having said that, it might not be the best choice for most companies. Along with a dated interface and complicated user experience bloated with features, UserVoice is an expensive option, so many businesses shy away from it.

If you are looking for an affordable and user-friendly UserVoice alternative, look no further because we've compiled a list of tools that are comparable, if not better, than UserVoice. We recommend these 7 excellent customer feedback tools with feature voting along with each of their pros and cons.

7 Best UserVoice Alternatives & Competitors in 2022 (Ranked by reviews)

  1. Rapidr
  2. Aha
  3. Productboard
  4. Pendo
  5. Hotjar
  6. UseResponse
  7. UserTesting

But first, let's first take a look at UserVoice features and capabilities so we have a common yardstick to compare software in this list.

What is UserVoice?

UserVoice was launched in California in 2008; the service is said to have many customers worldwide (the actual number is unknown) and caters to enterprise companies that want to gather customer feedback, process support requests, and increase customer satisfaction. With UserVoice, companies can create feedback boards for customers to share their opinions with the company and rate various products or services of the company.

UserVoice

You can create a web feedback portal with a dedicated domain and embed a sidebar feedback button to your apps like Slack and Zendesk.

What is UserVoice Used For?

UserVoice is used for customer feedback management, idea and feature request voting. It also includes a hosted community portal, in-app feedback widget, and NPS surveys. They're mainly focused on enterprise-level companies like Microsoft.

Is UserVoice Free? How much does UserVoice cost?

No, UserVoice isn't free. UserVoice is enterprise software that starts from $5,000+/year, but you'd have to contact their sales team to get a quote.

Pros of UserVoice

  • UserVoice provides a complete feedback software that gathers data from their customer base, analyzes it, and then presents it to them to make informed decisions about what should be improved or changed.
  • UserVoice creates a feedback loop by providing forum software enabled with roadmap functionality.
  • UserVoice has streamlined communication with customer-facing and product teams and keeps all product feedback in one location to increase transparency.
  • They allow product teams to see how many customers requested a particular feature and its importance to their business goals. They allow segmentation and create cohorts for different types of users.

Cons of UserVoice

  • UserVoice was built in 2008, and the user interface shows. Every simple task is made complicated by half-thought and glued together interface. It’s hard to navigate and has a steep learning curve.
  • It is bloated with features; one can easily get overwhelmed with the sheer amount of features wrapped in the bloated user interface that feels like an afterthought.
  • Other than not being an affordable option, you would have to talk to a salesperson even to sign up and give it a try, it is not self-serve.
  • Time-consuming and complicated onboarding requires much learning to understand the functionality and complete the setup, even collecting user feedback.

Rapidr: Never Build A Wrong Feature Again.

Rated: 4.5/5  

Rapidr helps product teams understand what customers need by tracking feature requests and ideas, analyzing & prioritizing what to build next, creating a roadmap backed by customer insights, and communicating new features with release notes.

Understanding customers begin by collecting their feedback in a centralized app. Rapidr helps you capture product ideas, requests, and feedback from colleagues and customers with their customer portal and in-app widget.

Next, for analyzing and prioritizing the roadmap based on customer insights, Rapidr helps you slice and dice feedback by customer attributes and sorting by votes.

Lastly, inform your roadmap with the most critical feedback, and let your customers know what's new with release notes.

Rapidr: UserVoice Alternative #1

Pros of Rapidr

  • Rapidr is an end-to-end feedback solution, which means you don't have to glue together multiple apps yourself to close the feedback loop. By choosing Rapidr, you get feedback collection, roadmap software, and release notes software – all in one place.
  • Rapidr is one of the most affordable and cost-effective solutions that offer excellent value for money stacked against the other enterprise options on this list. Rapidr's pricing is based on the value you're deriving from the software instead of per-seat pricing.
  • Rapidr's customer portal gives your users a persistent place to come and leave their ideas and requests. You can create multiple feature voting boards for every use-case or product vertical.
  • Rapidr is built to support varying workflows and to match different product development terminology across companies. It's built to be customizable from day one.
  • Rapidr can be fully white-labeled. White-labeling removes the "Powered by Rapidr" link from your feedback portal and emails, which means no visible branding from Rapidr.

Cons of Rapidr

  • At the time of writing, Rapidr has a few integrations but many are on the way. They track integrations on their public feedback board.
  • Rapidr is relatively new in the market, and many features are still underway. But with features rivaling UserVoice with an affordable pricing plan, it's an excellent option for anyone looking for a Uservoice alternative as well as a Pendo alternative.

Reviewers say compared to UserVoice, Rapidr is:

The good parts:

  • Cost-effective and inexpensive. Plans start from $19/mo.
  • Modern and well-designed interface.
  • Easy to use.
  • Better at support.
  • Self-service
  • Quick to set up and running.

The bad parts:

  • Fewer integrations.
  • SOC2 is not available.

Aha! Ideas: Crowdsource ideas.

Rated: 4.1/5

Aha! claims to be one of the best roadmapping software. It allows to set strategy and KPIs, crowdsource and manage ideas and manage features with a kanban board and Gantt charts. Aha! empowers product managers to understand the why, when, and what of products and create product portfolios with schedules, goals, release strategies, and more.

Aha!: UserVoice Alternative #2

Pros of Aha

  • Aha provides all product management facilities in one tool: requirement gathering, epic and user story breakdown, roadmap, backlog management, etc.
  • Aha can be a sophisticated tool that's very flexible and configurable, so it requires a little while to get fluent with everything it may do and be aware of the best workflow patterns.
  • Aha is focused on high-level strategic planning instead of a detailed project and task planning to achieve strategy and roadmap features with multiple customizable reports.
  • Aha roadmaps work way better as a roadmapping tool than Aha ideas used for idea management. It is great for creating Kanban boards and Gantt charts.

Cons of Aha

  • Aha is a roadmap tool first, a feedback tool second. As a result, everything feels half-baked, complex, and configuring it feels like a chore.
  • The UI does not feel like it's modern and user-friendly. The UI/UX is not very intuitive. Sometimes the color theme and related stuff do not align with an organization's preferences.
  • As quoted by one of their customer, "The poorly designed UI, is not intuitive and has users bouncing from page to page, screen to enter information (how many clicks does it take?), users become easily frustrated and resort back to using tools they feel more comfortable using."
  • They have per-seat pricing, so you'd need to pay for each teammate you bring to the platform. They offer scaled plans to larger businesses and provide multiple product managers access.

Reviewers say compared to UserVoice, Aha is:

The good parts:

  • Better at meeting requirements.
  • More features.
  • Self-service.

The bad parts:

  • More expensive.
  • Dated interface design.

Productboard: Customer-centric product management tool.

Rated: 4.3/5

Productboard is a project management tool that capture problems, feedback and user research, organize feature ideas, plan releases, share beautiful interactive roadmaps. It consolidates ideas from customers into a prioritized roadmap that's based on data.

Productboard: UserVoice Alternative #3

Pros of Productboard

  • Productboard is a product management tool that combines a user feedback voting board and inbox with prioritization methods and roadmaps.
  • Its key features include collecting feedback from email, prioritizing features with a set of frameworks, and various product roadmap templates.
  • It supports integrations such as Slack, Zapier, Help Scout, and Salesforce to manage projects and customer feedback.
  • Productboard helps aggregate customer feedback, whether it's emails from customers, meeting notes, or feedback shared online, without letting any feedback get dropped.

Cons of Productboard

  • Productboard feels like an overly complex product management tool. No doubt, it's great consisting of all the customizations, but configuring the right setting for managing user feedback for you feels like a chore.
  • A complex interface with complicated user experience, one where you would get lost configuring. It feels overly engineered, making it cumbersome.
  • As a customer stated in a review, "The primary method of capturing customer input (insights) does not link to the process of evaluating potential features in the features section, requiring this tracking to be performed manually. This limits the ability to tie development directly to user input".
  • It is less expensive compared to UserVoice; still, it's costly and has a per seat pricing plan. At the time of writing, prices start from $25/month for one admin, five contributors with limited admin rights and restricted features compared to other feedback management tools.

Reviewers say compared to UserVoice, Productboard is:

The good parts:

  • Easier to admin.
  • Better at support.
  • Self-service.
  • More integrations.
  • Better designed.

The bad parts:

  • More expensive.
  • More focused on roadmapping.

Pendo: Software that makes your software better

Pendo is an easy-to-use product analytics tool that provides great insights into customer behaviors. Pendo Feedback helps collect customer requests directly in your application without interrupting the product experience. Internal teams can also create requests on behalf of customers and submit their own product feedback.

Pendo: UserVoice Alternative #4

Pros of Pendo

  • Pendo is an easy-to-use product analytics tool that tracks users' activity to understand how users use the product and helps product managers make important product decisions, track feature adoption, and monitor user behavior.
  • Pendo makes it easy to track product KPIs, track usage across the platform, and assign users to different groups to track segment usage over time.
  • Pendo feedback helps create a direct line between users and the product team to simplify feedback aggregation. It’s a comprehensive solution for user onboarding, analytics, and in-app user feedback.

Cons of Pendo

  • Pendo's customers often complain that UI feels clunky and dated. It is hard to build reports and dashboards in Pendo.
  • Pendo's onboarding is lengthy and complex, and only provides a few customization options without writing code or getting a developer involved.
  • Pendo is an analytics tool first, a feedback tool later, and it shows. There is a huge learning curve with Pendo. It can take days, if not months, to learn all the ins and outs of the software to set it up correctly.
  • It is a pricey deal with Pendo. You need to contact a Pendo sales associate to get a custom plan and a price for your business, as they do not have pre-set pricing and are not self-serve.

Reviewers say compared to UserVoice, Pendo is:

The good parts:

  • Easier to admin.
  • Better at support.
  • Modern design.
  • Easier to track quantitative feedback.

The bad parts:

  • More expensive.
  • More focused on analytics.
  • Not self-serve.

Hotjar: Understand what users really think about your site.

Rated: 4.4/5

Hotjar is a game-changing analytics tool for page view and user session recordings. It offers analysis and feedback, including Heatmaps, Conversion Funnels, Form Analytics, and Visitor Recording. With these analysis tools, companies can monitor and measure user behavior. In addition, Hotjar provides visual representations of website visitors and their usage behavior.

Hotjar: UserVoice Alternative #5

Pros of Hotjar

  • Hotjar has a user-friendly user interface. It's lightweight and straightforward to use, doesn't go overboard with complicated functionality but is plenty robust to provide critical insights.
  • Hotjar helps you track customer journeys on your website to improve your customers' onsite experiences and engagements on your website. Hotjar gives its data as visual representations called heatmaps.
  • They add a tab or widget in your website, where users can click to leave comments. This gives people a way out if they run into problems and provide feedback.
  • Hotjar's key selling point is packing analysis and feedback together in one platform. Understanding your users enables you to ask for their feedback instead of doing guesswork directly.

Cons of Hotjar

  • Hotjar is majorly an analytics tool with heatmaps and all, but feedback feels like an afterthought. It is more focused on analytics and user behavior rather than being a full feedback solution.
  • Some of the features feel half-baked and often don't work that well; as Hotjar combines multiple tools in one, the quality of the user experience decreases drastically.
  • Hotjar does not have a voting mechanism or a feedback portal.
  • Sometimes Hotjar feels buggy, and surveys and feedback collection can be a bit clunky. Not as robust in integration to website analytics for additional slicing of the data.
  • Hotjar lacks functionality to group and keep track of similar feedback and ways to categorize the feedback received to make sense of it. They do not provide an exclusive feedback-focused dashboard, just polls, and surveys to collect feedback.

Reviewers say compared to UserVoice, Hotjar is:

The good parts:

  • Better at support.
  • Self-service.
  • Session replay and heatmap built-in.
  • Cost-effective.
  • Modern design.

The bad parts:

  • More focused on heat mapping and session replays.

UseResponse: All-in-One Communication Platform

Rated: 4.3/5

UseResponse is an integrated customer support application that combines the functions of a support ticketing center, feedback communities, live chat, and knowledge database in a single package.

UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality.

The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

UseResponse: UserVoice Alternative #6

Pros

  • UseResponse is a cloud-based support solution that provides users with customer service tools and feedback solutions.
  • UseResponse helps companies improve customer support with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality.
  • Their users say, "This company is customer-centric and tries to meet customer needs. Their customer support is always available and has a response time that is second to none."

Cons

  • UseResponse can be a bit complex and challenging to navigate as there are so many functionalities and no proper walk-through for them.
  • The UI feels old and cluttered, leading to a frustrating user experience. Difficult to customize and set up the tool.
  • Reviewers say that it's challenging to organize all the feedback in one place and customize the feedback dashboard in UseResponse.
  • It is a pricey software with pricing starting at $124/month for 2 agents that offer all enterprise features.

Reviewers say compared to UserVoice, UseReponse is:

The good parts:

  • Self-service.
  • Feedback, support, knowledge base software in one.
  • Simple, powerful, and customizable.

The bad parts:

  • More focused on customer support.
  • May be more expensive.
  • Dated design.
  • Lack important features like segmentation.

UserTesting: Human Insights Platform.

Rated: 4.5/5

UserTesting: UserVoice Alternative #7

Pros of UserTesting

  • UserTesting is built to help you see the user in action: how they act and behave on your site.
  • Action speaks more than words: video and screen recordings provide more in-depth data points to help you make actionable decisions and find usability holes in your product.
  • Showing video clips of actual users is extremely helpful.
  • It is simple, easy to use, and exposes a lot of nuances in user experience that would not be exposed through any other means.

Cons of UserTesting

  • Too much hassle for moderated testing and some issues with app testing. Recruiting for moderated testing costs more.
  • It's more inclined towards usability testing and not customer feedback.
  • It is designed specifically for testing, not for collecting feedback. It requires planning and takes more time than other methods such as surveys.
  • Watching the videos can be long and tedious, however this is being addressed in the near future with new featured UserTesting will release.

Reviewers say compared to UserVoice, UserTesting is:

The good parts:

  • Better at support.
  • Simple, powerful, and customizable.
  • Modern design.

The bad parts:

  • More focus on testing.
  • May be more expensive.
  • Lack of basic features for feedback forum.

Verdict: Rapidr is the best UserVoice alternative

For growing product teams, you need to decide on a tool that will make your customer feedback management process a piece of cake. From collection, to analyzing and prioritizing, to releasing software, everything should go hand-in-hand.

Each solution presented here is unique and has a different feature-set, which caters to varying use-cases that you can't go wrong with as an affordable alternative to UserVoice.

We recommend Rapidr as the best UserVoice alternative, which comes with a modern design, tightly nit feature set that stacks fairly well against UserVoice, offers a clean user experience, and has cost effective pricing plans.

Top 7 UserVoice Alternatives & Competitors in 2022 (Ranked)
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